Contact Us

We want to hear from you…
Hundreds of thousands of Ontarians contact us every year: you want to participate in a program, make a comment or ask a question, or complain about the way we are dealing with something that affects you.

We try very hard to follow the three “R”s of customer service — Responsive. Reliable. Respectful — when we are responding to your needs.

You’ve told us the most important elements of service delivery are:

  • Timeliness
  • Courtesy
  • Quality and efficiency
  • Ease of doing business
  • Problem solving

We agree. We will do our best to respond as quickly as possible, as completely as possible and with respect. See the complete OPA Customer Commitment »
 

Connect with us

Customer Service Portal

Questions? Comments?
Use our Customer Service Portal — the most
direct way to connect with the right people.

 

Customer Service Survey

Customer Experience Survey
Could we have made your experience better? Please take five minutes to help us get it right.

 
What you can expect from us

If you contact us by telephone (either at our Call Centre or through Reception):

  1. Your needs will be addressed immediately, if possible.
  2. If our call staff is unable to help you, we will direct you to someone who can or commit to a course of action to get a response.
  3. In all cases, your needs will be addressed or a plan of action will be defined within 15 calendar days.

If you contact us by the Customer Service Portal or email*:

  1. We will acknowledge your request, by return email, within three business days.
  2. In all cases, your needs will be addressed or a plan of action will be defined within 15 calendar days.
  3. In every case, we will work with you to ensure you receive a clear, informative and comprehensive response.

*Please note: When you contact us by email, please include a telephone number. We often find it helpful to clarify your needs over the phone before responding.

Sometimes your needs may not be within our mandate
The electricity sector is very complex, with many industry agencies, stakeholders and interests. There may be times when you ask us for things that are not within our mandate. We will make every effort to connect you to the party or organization that may be able to help you.

Sometimes we may not be able to satisfy you
All our programs are rigorously reviewed during their development stages by a broad cross-section of stakeholders. In order to be fair and transparent for all participants, once the programs are finalized, we adhere strictly to the rules, without exception.

We may, in the end, be unable to provide what you need, but we will make every effort to explain our position.

 
Other ways to contact us

Until our one-stop customer response portal is complete, the following email addresses will continue to connect you with the people who can help you:
 

Programs and projects

Aboriginal Energy Partnerships Program
aepp@powerauthority.on.ca

Generation Procurement Inquiries
powerauthority.on.ca/generation-procurement

Aboriginal Renewable Energy Fund
aref@powerauthority.on.ca

Feed-in Tariff Program
FIT@powerauthority.on.ca

Conservation Fund
conservationfund@powerauthority.on.ca
powerauthority.on.ca/CFund

Request for Proposals
opa.procurement@powerauthority.on.ca
powerauthority.on.ca/rfps


General Inquiries

General Email Inquiries:
info@powerauthority.on.ca
Ontario Power Authority
1600 - 120 Adelaide Street West
Toronto, ON M5H 1T1
Main Phone: 416-967-7474
Toll Free: 1-800-797-9604
Fax: 416-967-1947

Media Inquiries: 
(For exclusive use by journalists / reporters)
John Cannella
416-969-6307
Toll Free: 1-800-797-9604
media@powerauthority.on.ca